...love, life and buttercream...
Sunday, August 10, 2014
The 5 'A's of Apology
Acknowledge- you have made a mistake
Admit- to the parties involved your mistake
Apologize- to the parties involved that you regret making the mistake
Amends- should be made and the mistake corrected
Avoid- making the same mistake again
Example: you drop a plate and it shatters into a million pieces.If you simply say you're sorry, does that help put the plate back together.
But if you admit you broke the plate, apologize for it, buy another plate and take care not to break it, things are better.
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