I called Dell to correct the software issue. They tried to sell me a damn service plan for $249.99 to correct what they didn't fix.
I got pissed. I called my credit card to dispute the charge for what I had already paid them. They got some nerve wanting me to pay for it and it's not even operable. Now they want more money. Screw that! I will never buy another Dell product again.
I'm about to hit twitter and go all Dooce on them!